15 Best Plugins of Chatbot for WordPress

by | Apr 28, 2023 | ecommerce | 0 comments

As the world of technology thrives, we have new features added to websites every day. The online store business is a competitive market in which it is crucial to stand out with the best accessibility features on your website. One of these features that have now become a necessity in every online store is “Chatbots”.

A chatbot is a software application added to websites as a visual assistant that communicates via text or speech with your customers. A WordPress chat plugin is an excellent way to interact with clients through your website. Live chats are perfect for giving live help and answering customer queries. Fortunately, there are numerous chat plugins available. In this post, we’ll look at the best chatbot for WordPress plugins to help you determine which one is right for you.

What Are WordPress Chat Plugins?

WordPress chat plugins are software applications that enable you to incorporate live chat capabilities into your WordPress website. These plugins allow website users to chat in real time with you or your customer care team, which can improve customer happiness, engagement, and sales.

There are numerous WordPress chat plugins available, each with its unique set of features and capabilities. These chat plugins are an excellent addition to any website looking to boost client communication and engagement. Specially for WordPress or Shopify ecommerce stores, it is necessary to have a chatbot plugin as you don’t wanna lose any customers in waiting for customer support.

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chatbot for wordpress

Why Is a Chatbot for WordPress Important for Online Stores?

A chatbot for WordPress is a crucial tool for online marketplaces since it allows businesses to provide personalized recommendations, coaching, and buying support. A chatbot can also assist customers with finding the things they seek, improving their shopping experience, and increasing their pleasure. The following are the main benefits that chatbots provide:

  1. Better engagement: A chatbot may connect with customers and deliver a more personalized experience, which can help establish brand loyalty and trust.
  2. Automating repetitive tasks: A chatbot can carry out tasks like order monitoring and status updates, freeing up your team’s time to tackle more sophisticated customer inquiries.
  3. Increased sales: A chatbot can assist customers with finding the products they are looking for and making purchasing decisions by providing personalized recommendations and guidance. This can enhance your online store’s sales and earnings.
  4. Improved customer support: A chatbot can be available 24 hours a day, seven days a week, to answer typical client questions and assist with purchases. This can increase client satisfaction while also reducing the workload of your customer service crew.

A chatbot can also help promote brand loyalty and trust by engaging customers in interactive dialogues and providing a more personalized experience, ultimately leading to more revenue and a competitive advantage in the marketplace. In simple terms, a chatbot for WordPress is a great investment for any online shop.

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chatbot for wordpress

How to Add a Chatbot Plugin to WordPress?

Adding a chatbot plugin to WordPress is a simple process that can be finished in a few steps:

  1. Choose a chatbot plugin: There are numerous chatbot plugins for WordPress, including WPBot, Dialogflow, Tars, and many others. You can select a plugin based on your company’s needs and budget.
  2. Install the plugin: Log in to your WordPress dashboard, click “Plugins,” and click “Add New.” Look for your preferred chatbot plugin and click “Install Now.” When the installation is finished, click “Activate” to enable the plugin.
  3. Configure the chatbot: After activating the plugin, you must set it up by entering your credentials and customizing its settings. The method will differ depending on your plugin, but most plugins provide extensive instructions and tutorials to assist you in setting up your chatbot.
  4. Add the chatbot to your website: After configuring your chatbot, you can add it to your website using a shortcode or widget given by the plugin. You can also change the chatbot’s appearance and behavior to match the style and tone of your website.

15 Best Chatbot Plugins for WordPress

Now that you know the importance of a chatbot for WordPress websites and how to add it, let’s jump into the best 15 chatbots for WordPress plugins. Here is a list of chatbot plugins that are easily available in the market and offer the best features:

  • Hubspot
  • LiveChat
  • Tidio
  • Crisp
  • Olark
  • JivoChat
  • Formilla LiveChat
  • Chaty
  • 3CX LiveChat
  • Tawk.t
  • Gobot
  • Zendesk
  • Smartsupp
  • Acobot
  • Mobile Monkey WP Chatbot
chatbot for wordpress

1- Hubspot

Hubspot is a very famous sales and CRM platform that offers many custom features like email marketing, forums & analytics, and a Livechat feature. HubSpot’s AI chat tool allows you to customize your widget to match the look and feel of your website. Users can also tailor chats to match specific sites on their platform. Integrating this feature into the WordPress website can sync contacts to Hubspot’s CRM, making managing your audience easier.

Key Features:

  1. Multi-language support: HubSpot Chatbot supports many languages, allowing you to converse with visitors in their native tongue.
  2. Live chat: You can also utilize HubSpot Chatbot for live chat, allowing your sales and support personnel to converse with website visitors in real-time.
  3. Analytics: HubSpot’s analytics can help you optimize your chat flows and enhance your conversion rates by tracking the effectiveness of your chatbot.
  4. Lead generation: HubSpot Chatbot can assist you in generating leads by asking visitors for contact information and then forwarding it to your sales staff.
  5. Automated chat flows: HubSpot Chatbot lets you develop automated conversation flows, which means your chatbot can answer common inquiries and direct website visitors through your sales funnel.

2- GupShup

GupShup chatbot for WordPress is a powerful tool that allows website owners to integrate an AI-powered chatbot into their WordPress website. This chatbot has customized conversation flows, multichannel assistance, and a robust analytics dashboard that allows website owners to track the performance of their chatbot.

Website owners may deliver a better user experience to their visitors, provide fast customer help, create leads, and boost customer engagement with the GupShup chatbot. Because the chatbot is simple to deploy and configure, it is a popular choice for organizations of all sizes.

Key Features:

  1. NLP-enabled: Natural language processing (NLP) technology powers the chatbot, allowing it to understand and interpret human language.
  2. Customizable: Gupshup chatbot is highly customizable, allowing you to develop conversation flows specific to your company’s goals and consumer requirements.
  3. Analytics: The Gupshup chatbot includes a detailed analytics dashboard that provides insights into consumer interactions, performance indicators, and engagement rates.
  4. Automated chat flows: With the Gupshup chatbot, you can develop automated chat flows that can answer common customer inquiries, make product recommendations, and even enable purchases.
  5. Multichannel support: Gupshup chatbot supports various messaging platforms, including Facebook Messenger, WhatsApp, SMS, Slack, and others, allowing you to communicate with your consumers on their chosen platform.

3- Tidio

Next up is Tidio’s amazing chatbot for WordPress. Tidio is a free live chat plugin with unlimited connections and conversations. It is the most sophisticated free live chat software on the market. You can use the freemium version tools indefinitely.
Tidio is simple to use, has a clean design, and has many complex capabilities that serve several functions. It offers a customer experience solution that can help you scale your customer service, marketing, and other initiatives.

Key Features:

  • It is easy to integrate and provides faster service.
  • There are over 27+ templates available for chatbots for lead generation, marketing, and customer support.
  • No code chatbot builder software.
  • App for Android and IOS mobiles.
  • Available in a free version.

4- Crisp

Crisp also offers amazing automated chatbot software that can be integrated into WordPress websites. The best thing is that its live chat plugin is free to use. It is an all-in-one solution through which you can grow your email list, generate more leads, and enhance your CRM.

Key Features:

  • It can provide real-time support to customers 24/7.
  • It uses AI technology to provide accurate and helpful responses to customer queries.
  • It is highly customizable, and you can tailor the chat flows to your business needs and customer requirements.
  • It also offers other features like multichannel support, real-time translation, and advanced analytics, allowing you to monitor the chatbot’s performance and optimize it for better results.

5- Olark

Olark is a popular WordPress chatbot plugin that allows website owners to engage with their consumers in real-time. This powerful tool enables businesses to interact with their customers in a personalized manner, increasing customer happiness and conversions. Olark allows website owners to quickly customize the chat window to match the design and branding of their website.

Moreover, the plugin has a robust analytics dashboard that provides vital insights into customer behavior and preferences, allowing businesses to make informed decisions. Olark is simple to set up and operate, making it a perfect solution for small and medium-sized businesses wishing to boost their online consumer engagement.

Key Features:

  • Advanced automation features.
  • Multilingual support for global businesses.
  • Easy integration with other marketing tools.
  • Easy customization options to match the chat window with website branding and design.

6- JivoChat

Jivochat offers the best freemium version for budget-conscious businesses. JivoChat, like most WordPress chat plugins, facilitates client communication by providing essential live chat capabilities. Offline messages, audio calls, and chat routing are just some of the features available through the dashboard.

Key Features:

  • The chatbot can be customized according to the company’s identity.
  • It supports many languages and can deliver personalized responses based on consumer information.
  • Other JivoChat capabilities, such as live chat and email, can be integrated with the chatbot.

7- Formilla LiveChat

If you need a chatbot for WordPress that can also give you great data and analytics information, Formilla by LiveChat is your solution. With features such as chatbots and multi-channel communication, Formilla Live Chat focuses on giving a hassle-free live chat for WordPress experience. These features are accessible via a simple and user-friendly dashboard that is accessible via both desktop and mobile apps.

Key Features:

  • It is an AI-powered chatbot that can provide chat support more effectively.
  • The installation process is instant and very smooth.
  • It also has robust marketing features.

8- Chaty by Premio

Chaty also has a free version that offers multichannel communication. The good thing about Chaty is that it allows your customers to contact you through various social media platforms like Facebook, Whatsapp, Viber, Slack, etc. This is an excellent way to keep your customers hooked to the platform after they leave your WordPress site.

Key Features:

  • With the live chat support feature, you can display various buttons in the chatbox.
  • It allows the option to add a custom call-to-action message near the chatbox.
  • You can also decide the display frequency of call-to-action buttons.
  • Best for startups and small businesses.

9- 3CX LiveChat

Another great chatbot for WordPress is 3CX Livechat, which offers live chat features and live messaging, voice, and video calls. The installation is reasonably simple, and most of the setup is guided by an intuitive wizard. You can easily create an account on the 3CX website and integrate it into your WordPress website by putting the live chat URL into the WordPress admin and clicking Save Changes.

Key Features:

  • It offers chat-routing capabilities.
  • It can respond instantly to customer inquiries, even outside business hours.
  • It can be integrated with popular CRM systems, such as Salesforce and HubSpot, to automate lead management.
  • The plugin delivers real-time analytics and performance data for chatbots.

10- Tawk.To LiveChat

Tawk.To is a live chat platform that provides limitless free conversations and other customer engagement tools to improve the user experience on your website. This WordPress live chat plugin includes a number of features that will help you keep in touch with your customers, acquire insights, and enhance conversions.

Key Features:

  • This plugin has most of the features for free.
  • It also has a built-in analytics tool.
  • Users can view their chat history.

11- Gobot

Gobot is another awesome chatbot for WordPress that can collect customer data through conversations and provide real-time analytics. Customization options allow you to add your corporate logo, match colour palettes, and manually position widgets on your page. It also has more than 100 built-in templates to build customised conversations.

Key Features:

  • Targeted email campaigns with segmentation features.
  • Simple and fast to install.
  • You can also schedule appointments.

12- Zendesk

Zendesk offers a suite of complete customer care software solutions. Your clients can obtain immediate assistance on your WordPress website and link the Zendesk WordPress chatbot with their favourite communication channels, such as Facebook and WhatsApp, thanks to Zendesk’s adaptable chatbot technology.

Key Features:

  • It has very powerful customer-facing tools known as Answer Bot.
  • Scalable and offers multi-lingual support.
  • The user-friendly conversation-focused interface.

13- Smartsupp

Smartsupp is a free WordPress chatbot that functions as a personal shopping assistant, combining chatbots, live conversations, and video recording. You may check who is viewing your online store and begin dialogues to start the buying process with capabilities to discover who is browsing your online business. Another great thing about Smartsupp is that it is fully GDPR compliant, meaning all chatbot data is safe and secure. It also features a sophisticated iOS and Android mobile app, allowing chatbots to connect clients to real reps no matter where they are.

Key Features:

  • It allows third-party integrations.
  • It can show customer satisfaction ratings.
  • You can also add a Google Analytics connection.

14- Acobot

Acobot is a virtual shopping assistant created for WooCommerce-powered online stores. It allows users to search for products by name, tag, and category and find coupons. When a cart is abandoned, Acobot will email the customer to return to your site and complete the purchase. It also has a loyalty program and discount vouchers to encourage purchasers to return the goods. Users can customize the design of their widget, but not the language or dialogue flow at this moment.

Key Features:

  • This chatbot can also interact through voice.
  • You can customize the appearance of the widget.
  • It has code-free development.

15- Mobile Monkey WP Chatbot

The last best chatbot for WordPress on our list is WP-chatbot by mobile monkey. This chatbot also offers drag-and-drop features, and there is no need to write any code. It is mostly used to create Facebook chatbots This is an excellent alternative for small businesses who wish to communicate with their clients via social media. This way, you’ll never again miss a sales opportunity or an opportunity to interact with new clients.

Key Features:

  • MobileMonkey WP Chatbot supports natural language processing.
  • This chatbot can assist you in lead generation and collecting customer data.
  • It can simultaneously handle multiple conversations.


Your company’s needs and budget determine the best chatbot plugin for your WordPress website. However, having a chatbot can improve customer interaction, automate processes, increase sales, and give better customer care. Including a chatbot plugin on your WordPress website might effectively increase consumer engagement and happiness.

Chatbots can be available 24 hours a day, seven days a week, assisting clients at any time, which can increase customer loyalty and confidence. Businesses can easily include chatbots in their websites and benefit from this technology, thanks to the availability of several chatbot plugins.


How to Add a Chatbot Script to WordPress?

To add a chatbot script to WordPress, copy and paste the script provided by your chatbot provider into your WordPress website’s header or footer using the WordPress editor or a plugin like Insert Headers and Footers.

Are Chatbots for WordPress Free?

No, not all WordPress chatbots are free. Some chatbot plugins provide a restricted free version, but others demand a subscription or one-time payment to access all functionality. The cost of WordPress chatbots will vary depending on the provider and the level of functionality desired.

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